Privacy Policy — bitbd Online Casino

1. Data We Collect

bitbd collects personal data from players in Bangladesh through several channels: directly from you when you register an account, make a deposit or withdrawal, contact our support team, or use our Platform; automatically when you interact with our website or mobile-optimised pages; and from trusted third-party identity verification and payment processing partners where necessary to meet our legal obligations.

The categories of personal data we collect are described in the table below:

Special Category Data: bitbd does not intentionally collect special category data (such as health data, racial or ethnic origin, religious beliefs, or political opinions). If you voluntarily disclose such information — for example, when explaining a responsible gaming situation to our support team — we will treat it with the highest level of confidentiality and store it only for the duration necessary to resolve the relevant matter.

Data from Minors: bitbd does not knowingly collect personal data from any person under 18 years of age. If we discover that data has been collected from an underage individual, we will delete it immediately and close the associated account. If you believe a person under 18 has registered on bitbd, please notify us immediately at [email protected].

2. How We Use Your Data

bitbd processes your personal data on the basis of one or more of the following lawful grounds: (a) performance of a contract — to provide the gaming services you have registered for; (b) legal obligation — to comply with anti-money-laundering, KYC, and responsible gaming regulations; (c) legitimate interests — to operate and improve the Platform, detect fraud, and ensure player safety; and (d) consent — for optional marketing communications, where you have opted in.

The specific purposes for which bitbd processes your data are as follows:

• Account Management: Creating, verifying, and maintaining your bitbd player account; processing login authentication; managing account security and password resets.
• Identity Verification (KYC): Verifying that you are who you claim to be, that you are at least 18 years of age, and that you are eligible to use the Platform, in compliance with applicable regulations.
• Payment Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank; reconciling transaction records; handling payment disputes.
• Anti-Money-Laundering (AML) Compliance: Monitoring transaction patterns, performing source-of-funds checks, and filing reports as required under applicable financial crime prevention regulations.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, account takeovers, collusion, bonus abuse, and use of automated tools. Technical data and usage data are used to identify anomalous patterns indicative of fraudulent behaviour.
• Responsible Gaming: Monitoring player behaviour for indicators of problem gambling; enforcing self-exclusion requests; applying deposit limits and cooling-off periods set by the player; conducting affordability assessments where appropriate.
• Customer Support: Responding to your queries, resolving disputes, processing complaints, and managing your account closure requests.
• Platform Improvement: Analysing aggregate, anonymised usage data to improve game selection, site navigation, page performance, and the overall player experience on bitbd.
• Marketing Communications: Where you have explicitly opted in, sending you promotional emails or SMS messages about new games, bonuses, and seasonal promotions. You may opt out at any time by clicking "Unsubscribe" in any marketing email or by contacting support.
• Legal Compliance: Meeting our obligations under applicable law; responding to valid requests from law enforcement or regulatory authorities; defending or pursuing legal claims where necessary.

Automated Decision-Making: bitbd uses automated systems to flag accounts for review based on risk indicators such as unusual transaction patterns or rapid gameplay sequences. These automated flags trigger a manual review by our compliance team — they do not result in automatic account closure. Where an automated process has a significant effect on your account, you have the right to request human review of that decision by contacting [email protected].

3. Data Sharing & Third Parties

bitbd does not sell, rent, or trade your personal data. We share personal data with third parties only where it is necessary to deliver our services, meet legal obligations, or protect the integrity of the Platform. All third-party recipients of your data are contractually bound to process it only for the specified purpose and to maintain appropriate security standards.

4. Cookies & Tracking Technologies

bitbd uses cookies, web beacons, pixel tags, and similar tracking technologies on our website and mobile-optimised pages. This section explains what these technologies are, which ones we use, and how you can manage your preferences.

What Are Cookies? A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits, maintain your session, and remember your preferences. Cookies do not give bitbd access to the rest of your device and cannot be used to run programs or deliver viruses.

Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers (Chrome, Firefox, Edge, Safari) allow you to block all cookies, accept only first-party cookies, or delete cookies on browser close. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Specific instructions for managing cookies can be found in your browser's help documentation. For mobile devices, cookie management is typically found under your browser's privacy or site settings menu.

Do Not Track: Some browsers offer a "Do Not Track" (DNT) signal. Because there is no universally agreed standard for how websites should respond to DNT signals, bitbd does not currently alter its data collection practices in response to DNT signals. We will review this position as industry standards develop.

5. Data Security & Retention

bitbd takes data security seriously and implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures are reviewed and updated regularly to reflect the current threat landscape.

Technical Security Measures:

• Transport Layer Security: All data in transit between your device and bitbd servers is encrypted using TLS 1.3. HTTP connections are automatically redirected to HTTPS.
• At-Rest Encryption: Personal data and financial records stored in bitbd databases are encrypted at rest using AES-256 encryption.
• Password Hashing: Account passwords are stored as one-way cryptographic hashes (bcrypt). bitbd staff cannot view your password in plain text. In the event of a data breach, hashed passwords cannot be directly used to access your account.
• Access Controls: Access to systems holding personal data is restricted to bitbd staff who require it for their specific role. Access is governed by role-based permissions and requires multi-factor authentication.
• Penetration Testing: bitbd engages independent security professionals to conduct regular penetration tests and vulnerability assessments of our Platform infrastructure.
• Monitoring: Our security operations team monitors the Platform 24/7 for anomalous activity, intrusion attempts, and other security events.

Data Retention: bitbd retains your personal data for the periods set out below. After the applicable retention period, data is securely deleted or anonymised:

Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bitbd will notify the affected individuals without undue delay, using the email address registered on their account. The notification will describe the nature of the breach, the data affected, the likely consequences, and the steps bitbd is taking to address the breach.

6. Your Privacy Rights

As a bitbd player in Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, please email our privacy team at [email protected] with the subject line "Privacy Rights Request". We will respond within 10 business days. We may ask you to verify your identity before processing a request to ensure the security of your data.

Complaints: If you are dissatisfied with how bitbd has handled your personal data or with our response to a privacy rights request, you have the right to raise a formal complaint with our privacy team. Unresolved complaints may be escalated to the applicable data protection authority in your jurisdiction.

7. Children's Privacy

bitbd operates an online gambling platform that is strictly restricted to adults aged 18 years and above. We do not knowingly collect, use, or retain personal data from any individual under the age of 18.

During the registration process, all applicants are required to confirm that they are at least 18 years old and to provide a date of birth. Where there is any reasonable doubt about a player's age, bitbd will require the submission of valid age-verification documentation (such as a Bangladesh NID or passport) before the account is activated. Any account found to belong to a person under 18 will be immediately and permanently closed. All deposits made by the underage account holder will be returned in full; any winnings accrued will be forfeited in their entirety.

If you are a parent or guardian and believe that a person under your care has registered on bitbd or has had their personal data collected by us without your knowledge, please contact us immediately at [email protected]. We will investigate and, where confirmed, delete all associated data and close the account within 48 hours of verified notification.

bitbd encourages parents and guardians to make use of parental control software to restrict access to online gambling platforms from devices used by children. We recommend tools such as Net Nanny, Kaspersky Safe Kids, and similar family safety applications for this purpose.

8. Policy Updates & Contact

bitbd reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. The current version of this Privacy Policy is always available on this page at https://bitbd.app/privacy-policy, and the effective date at the top of this document will be updated to reflect the date of the most recent revision.

Where we make a material change to this Privacy Policy — for example, introducing a new category of data collection or sharing data with a new category of third party — we will notify registered players via email to their registered address at least 14 days before the revised policy takes effect. Continued use of the bitbd Platform after the effective date of the revised policy constitutes your acceptance of the updated terms.

Contacting Our Privacy Team: For all privacy-related enquiries, data subject rights requests, or complaints, please contact the bitbd privacy team using the details below. We aim to respond to all privacy communications within 10 business days.